Soft skills must be hard

When it comes to soft skills, people quickly fall back on the terminology of identity: ‘she is unclear’. This is a normative, definite statement and doesn't leave much room for improvement. This is a missed opportunity, especially when you realize that soft skills are becoming more important. With Google always within hand's reach and robotization just around the corner, it's increasingly less about what you know and more about how you work with your colleagues and clients. A better way to formulate this statement would be: ‘she communicates unclearly'. This is objective and offers perspective. Precisely defining the desired communication skills and objectively evaluating these can lead to more effective and efficient development. This ensures that you do not use soft and judgmental statements to express yourself.

The four conditions for success

With every successful program that we run for our clients, we ensure that each of these four conditions is met: I am willing, I am facilitated, I understand, and I can. In all our programs we establish per person to which extent they meet each condition and we offer the best suited interventions in case there is room for improvement.

A personal learning path towards a shared goal

Your organization has a clearly defined vision for the future. Together we set a shared goal for the organization but allow each participant to arrive there via their own track. This is essential, as everyone relates differently to the four conditions and because everyone enters the process with a different level of skills. We use various diagnostic tools to discover where someone currently stands and which interventions are suitable for the individual. The journey might be different, but everyone arrives at the same shared goal.


Customization is more effective than one-size-fits-all

The basic skills needed for giving feedback or conducting client meetings are fairly generic. Yet, we fully believe in customization for the organization and for the participant. Customization raises the familiarity and validity of the assessments and training courses, which benefits the learning process. Our customized programs are valued highly in participant reviews which indicate that ‘it is almost exactly the same as daily practice.’ Because the situation is familiar, the participant can clearly see the relevance of the program. The quote also touches on the most important point: the transfer to daily practice. The familiar customized situations trigger the participant to become highly aware of situations in which they can apply these newly acquired skills.