News & events
-
-
The rise (and fall?) of communication training
From traditional to online to VR: communication training changed a lot faster in this decade than in the dozens of years before. But will it still be important as chatbots take over our... -
The learning trend of 2018: always-on learning. But how?
Times change, and for companies this means that always-on learning is becoming the new standard. If employees are not able to continuously learn new, more general skills, wherever and whenever they... -
From KLM to client contact centre: the importance of communication and cultures
The world is still getting smaller by the day, and as a result there is more communication between all sorts of different cultures. This kind of communication leads to many different subtleties and... -
Motivating Your Employees to Learn Online: 4 Phases
Motivated and enthusiastic trainees stimulate both their own and their colleagues’ development. It’s true of online training and live training; people talk about it during work and discuss each... -
5 predictions about soft skills and communication training in 2018
Developments like the internet of things change the future of professions and emphasize the importance of communication skills. ‘Lifelong learning’ is also applicable to soft skills. Based on these... -
Why your employees don’t start to train - and what to do about it
What if your employees don’t start training at all? We investigated this problem for one of the organisations we work with. What are the top 3 reasons? -
Friendliness among colleagues: just as self-evident as customer friendliness?
Many employees now put the customer on a pedestal. But how many employers care as much about friendliness among colleagues? How can you stimulate this? -
Manager, your communication is below par: unwillingness or ignorance?
Managers and employees don’t communicate enough with each other. 60 percent of indicate they have unspoken issues with their manager. But which issues? -
Changing employee behavior with Fogg's 3 steps
Changing the behavior in your organization means that employees have to work on themselves. This usually comes with some resistance. Use this insight!