As a bank, how do you make sure that a customer feels understood? This not only requires employees to possess the right knowledge, but also that they are able to convey this knowledge to the customer with feeling for their emotion. Training helps to develop these kinds of communication skills. But training takes time, and ABN AMRO wanted their employees to spend less time away from their workplace. As a result, TrainTool and EarlyBridge developed a blended training program, in which thousands of employees are successfully participating.
Download the casestudy for:
- Insight in the collaboration between four organizations
- The integration of online and offline training
- The verdict of the Customer First Awards jury