Blended learning program boosts sales
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An excellent customer experience and excellent service are key at Aon. Customers need to be well served with a product that suits them. And sometimes that's a new, more extensive or additional insurance. In that way, selling a product is an expression of that good service.
Customer service employees sometimes struggled with that. They just didn't think about proposing an additional product, or found it difficult to give the conversation a commercial twist. Faculty of Skills took up this challenge.