Wholesale and logistical service provider Lekkerland supplies 9,000 clients throughout The Netherlands with food and non-food products, tobacco and beverages. The service Lekkerland offers is an important component of this organization’s success. In order to improve their customer focus, Lekkerland’s employees receive an online training program, ‘Conversational Anchors’, by Faculty of Skills.
We spoke to Saskia Bakker, L&D Coordinator at Lekkerland, about her experiences with online training.
Download this case study for:
- The experiences with theFaculty of Skills method
- Finding out how Lekkerland reached 100% participation
- 5 tips from Saskia for complete participation