Customer friendliness is high on the agenda of many Retail companies. But what if the customer is not friendly, or even aggressive? There are 600 of these incidents every day in The Netherlands, meaning this is a real problem. This has been reason enough for Praxis, a large Dutch DIY chain, to train their employees in handling aggression. The training was heavily revised in collaboration with Faculty of Skills and Crime Control, says Head of Personal Development Merel Vollenberg.
Download this case study for:
- Results from a year long training in handling agression
- Insight in how Praxis combines online training with assault prevention
- Practical questions and answers, such as the devices used for training