Paying attention to empathic communication with clients
Download this case study if you want to know:
- how Zilveren Kruis manages to onboard hundreds of new customer service employees in no-time
- what skills they learn to properly handle customers
- what effect the training has on customer satisfaction
About the programme
By the end of the year, the Zilveren Kruis service department will have to scale up considerably because customers have questions about the new policy. Around 600 people need to be trained in a short period of time. This is a group of people from very diverse backgrounds who all need to quickly reach the same level in terms of conversational skills. That is why Zilveren Kruis needs an intensive but also very flexible onboarding programme.