Skills
These are the skills you need
We have developed programs for the most important skills for professionals, which you can immediately use in your organization. In the fundamentals you lay the foundation, with an advanced program you set the finishing touches.
Customer contact
One team, working together for the client
Available programs
Fundamentals
- Customer contact - the basics
- Handling aggression
- Writing: e-mails, chat
- Client types (DISC)
- Handling resistance, complaints
Advanced
- Conversation intervention
- Hospitality
- Coaching
Sales
Results stemming from good contact
Available programs
Fundamentals
- sales - the basics
- handling complaints
- client types
- SPIN-selling + cross selling, deep selling, upselling
- networking
Advanced
- storytelling
- account management: effective influencing
- stakeholder management (Influencing according to Cialdini)
- coaching
- negotiating in accordance with the Harvard model
Leadership
Revealing the layers of a leader down to the core
Available programs
Fundamentals
- situational leadership
- perspective sessions (coaching/motivating/challenging)
- having difficult conversations (giving feedback)
- effective influencing
- stakeholder management (influencing according to Cialdini)
- leading sessions/meetings
- selection interviews
- discussing inclusiveness
Advanced
- team development (Lencioni)
- change Management (how people handle it)
- appreciative Inquiry
- mediation
- leading peer supervision
- storytelling/inspiration/presentation skills
Communication and personal effectiveness
Your communication makes all the difference
Available programs
Fundamentals
- communication styles & you
- content level and relationship level
- feedback
- presentation and personal branding (pitching)
- making agreements on SMART goals
- talking about inclusiveness
- time management
- networking
Advanced
- resistance and conflict management
- effective influencing
- intercultural communication
- negotiating in accordance with the Harvard model
- influencing according to Cialdini
Everyone can improve their conversation skills
With the right focus, good feedback and lots of practice.