These are the skills you need

We have developed programs for the most important skills for professionals, which you can immediately use in your organizations. In the fundamentals you lay the foundation, with an advanced program you set the finishing touches.

Customer contact

One team, working together for the client

Available programs

Fundamentals

  • Customer contact - the basics
  • Handling aggression
  • Writing: e-mails, chat
  • Client types (DISC)
  • Handling resistance, complaints

 

Advanced

  • Conversation intervention
  • Hospitality
  • Coaching

Sales

Results stemming from good contact

Available programs

Fundamentals

  • sales - the basics
  • handling complaints
  • client types
  • SPIN-selling + cross selling, deep selling, upselling
  • networking

 

Advanced

  • storytelling
  • account management: effective influencing
  • stakeholder management (Influencing according to Cialdini)
  • coaching
  • negotiating in accordance with the Harvard model

Leadership

Revealing the layers of a leader down to the core

Available programs

Fundamentals

  • situational leadership
  • perspective sessions (coaching/motivating/challenging)
  • having difficult conversations (giving feedback)
  • effective influencing
  • stakeholder management (influencing according to Cialdini)
  • leading sessions/meetings
  • selection interviews
  • discussing inclusiveness

 

Advanced

  • team development (Lencioni)
  • change Management (how people handle it)
  • appreciative Inquiry
  • mediation
  • leading peer supervision
  • storytelling/inspiration/presentation skills

Communication and personal effectiveness

Your communication makes all the difference

Available programs

Fundamentals

  • communication styles & you
  • content level and relationship level
  • feedback
  • presentation and personal branding (pitching)
  • making agreements on SMART goals
  • talking about inclusiveness
  • time management
  • networking

 

Advanced

  • resistance and conflict management
  • effective influencing
  • intercultural communication
  • negotiating in accordance with the Harvard model
  • influencing according to Cialdini

Everyone can improve their conversation skills

With the right focus, good feedback and lots of practice.

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