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We help organizations in business, education and non-profit to develop the soft skills of large groups. For example by:

  • Rolling out a management development program in 36 countries for a large retailer
  • Assessing 4,000+ bank employees online
  • Training the safety communication of 3,500 train drivers blended in the entire country

The common theme: soft skill development from an organizational goal.

Communication strengths in Teams

Soft skills in Teams

How well does your employee communicate with his colleagues? A valued team member contributes positively to discussions, prevents ambiguity and masters agile communication.

  • Giving feedback
  • Empathic communication
  • Listening and summarizing
  • Probing questions
  • Agile communication
  • Setting SMART goals
  • Discussing
  • Meeting techniques

communication strengths in leadership

Soft skills in Leadership

Which leadership skills do your managers possess, and which can they develop? Help them coach their team, conduct effective conversations and more.

  • Appraisal and assessment interview
  • Bad news conversation
  • Employment conditions interview
  • Situational leadership
  • Appreciative inquiry
  • Giving feedback
  • Listening, Summarizing, Asking
  • Discussing
  • Leading a discussion
  • Performance management
  • Influencing
  • Coaching
communication strengths in hr

Soft skills in HR

Have your HR staff been adequately trained to make sure they are having the right conversations? Discover which techniques they can improve to make your employees more productive and happy.

  • Appraisal and assessment interview
  • Bad news conversation
  • Employment conditions interview
  • STAR technique
  • Scaling technique
  • Quickscan
  • Interview interventions
  • Listening, Summarizing, Asking
  • Recognizing pitfalls in selection interviews

communicatieve vaardigheden in sales

Soft skills in Sales

A modern sales process requires a wide range of soft skills, from an initial pitch through targeted questions and negotiation to closing the deal. To what extent does your team posess them?

  • Product pitching
  • Organization pitching
  • Listening, Summarizing, Asking
  • (Exploratory) negotiating
  • Consultative selling
  • Customer focus
  • Influencing
  • Objection handling
  • Closing

klantcontact vaardigheden

Soft skills in Customer Contact

Optimal customer contact occurs when different communication skills are used at the right time. Do your employees effectively deal with different types of customers and complaints?

  • Dealing with emotional frustration by using the AHA technique
  • Dealing with aggression via the ABC method
  • Welcoming the customer
  • Phone and chat etiquette
  • Empathic communication
  • Clear communication
  • Managing expectations
  • Handling complaints
  • Dealing with special groups
  • Customer focus
persoonlijke effectiviteit communicatieve vaardigheden

Soft skills in Personal Effectiveness

Personal effectiveness means that your employees are able to present themselves well, make contact easily and are able to handle different situations.

  • Personal branding
  • Presenting
  • Networking
  • Applying for a job
  • Persuasiveness
  • Targeted communication
  • Assertiveness
  • Influencing
  • Decision-making
  • Employment conditions interview
  • Non-violent communication

communication strengths in consultancy

Soft skills in Consultancy

Your consultants possess the knowledge, but are they able to convincingly communicate and explain it?

  • Interviewing
  • Presenting
  • Influencing
  • Conflict management
  • Listening, Summarizing, Asking
  • (Exploratory) negotiating

interculturele communicatieve vaardigheden

Soft skills in Intercultural Context 

Globalization has led to more communication between cultures, also within organizations themselves. Knowledge of culture-specific interaction creates understanding and increases effectiveness. Are your employees skilled in this?

  • Professional communication with people from different cultures.

communication strengths in academia

Soft skills in Academia

While soft skills become more and more important, an increasing skill gap exists between individual students. Do they have the communication skills to conduct a good interview, or discuss and present their findings?

  • Interviewing skills
  • Presenting
  • Discussing
  • Networking
  • Teaching
  • Negotiating
  • Giving feedback on the content

Participants about us

The questions are clear and recognizable. The exercises form a good preparation for the actual interviews.
Looking at others conducting interviews shows me how others are going at it, which made me less nervous already.
A clear overview and instructions, great acting and very useful tips!
Bank employee
When you first try it, it feels a little awkward, but you get used to it quickly. The situations are recorded in the showroom which makes it realistic and convincing, great!
Sales employee
I liked doing it, the situations are taken from actual practical experiences! I had to get used to the camera, though.
Bank employee