Request case study
Utrecht University
rode kruis

Coolblue: "‘The right conversation at the right time’ can be practiced really well online"


Next to 300 webshops, Coolblue also has seven physical stores in The Netherlands and Belgium. The company’s philosophy: to give customers that make the change from a digital to a physical store the best service. The key to success is well-trained and skilled staff, according to retail manager Marc van Elderen. He likes to work with TrainTool’s online trainings in order to achieve this.

Download this case study for:
  • Insight into Coolblue's training process
  • Explanation about meeting the training needs
  • An overview of the results
  • 10 advantages of online training according to Marc van Elderen 

Read the case study

Rabobank: "Confronting for sure, but so valuable!"


Rabobank identified three competencies that its employees must possess: team work ability, total client attention (for companies) and focus on profit. To determine their level in each of these areas, plus to provide them the possibility to improve this through practice, TrainTool developed an online scan and training program for Rabobank. Thousands of participants are meanwhile working on this with enthusiasm.

Download this casestudy for: 

  • The reason why Rabobank replaced live assessments with online scans
  • How employees are already developing during the scans
  • What participants think of the feedback by TrainTool coaches
  • Quotes and reviews from participants

Read the case study

ABN AMRO: "Accessible awareness and securing of skills"


As a bank, how do you make sure that a customer feels understood? Training helps to develop these kinds of communication skills. But training takes time, and ABN AMRO wanted their employees to spend less time away from their workplace. As a result, TrainTool and EarlyBridge developed a blended training program, in which thousands of employees are successfully participating. In this business case ABN AMRO talks about their award-winning blended training.

Download the casestudy for: 

  • Insight in the collaboration between four organizations
  • The integration of online and offline training 
  • The verdict of the Customer First Awards jury

Read the case study

Deloitte: "You can get lots of practice online, and people enjoy it"

Deloitte logo

Efficiency is the main reason for Deloitte to team up with TrainTool, since time is surely the most important production factor for a service company. Moreover, you can practice as much as you like in an online training, where and whenever you want, if there is a computer or a mobile device available.

Gwenda van Hooff, learning advisor at Deloitte, talks about these and other advantages of TrainTool's online training in this case study. How much participants enjoy it and how they achieve better results, to name a few.

Read the case study

National Railroads: "A significant skill improvement"

National railroads-NS-logo.png

A lot is happening on the busy Dutch railway network. Train drivers have to be able to deal with this well, and most of all, be able to communicate about it clearly. To each other as well as to the train dispatcher. Safety communication prevents misunderstandings and delays. Fortunately, the number of incidents is relatively small. That’s why it’s good to freshen up the safety communication skills every year. How can you offer train drivers real practice? In order to do that, National Railroads (NS) got started with TrainTool in a blended course.

 Download this case study for:  

  • A blended training in one day
  • A measurable improvement in communication skills
  • The grades that trainees award to different training programs

Read the case study

Lekkerland: "It’s very informative to see yourself in recordings"


Wholesale and logistical service provider Lekkerland supplies 9,000 clients throughout The Netherlands with food and non-food products, tobacco and beverages. The service Lekkerland offers is an important component of this organization’s success. In order to improve their customer focus, Lekkerland’s employees receive an online training program, ‘Conversational Anchors’, by TrainTool.

Download this case study for:
  • The experiences with the TrainTool method
  • Finding out how Lekkerland reached 100% participation
  • 5 tips from Saskia Bakker for complete participation

Read the case study

MetrixLab: "E-learning is ideal for an international company"

metrixlab case studies

After fifteen turbulent years of growth, it was time for MetrixLab to reflect on the story which is used by their employees to introduce the office to customers. The market research company commissioned TrainTool to develop the training MetrixLab: The Story.

Download this case study for:
  • The reason MetrixLab commissioned the training
  • Advantages of e-training for international organisations
  • Differences between cultures
  • The effect of the training on sales consultants and managers

Read the case study

Rabobank: "When you see how it works, you're convinced"


Employees at Rabobank Utrecht have to switch from 'helping the customer' to 'helping the customer to do it themselves online.' That requires different consulting skills. Manager Christiaan van der Feltz came upon TrainTool in his search for a way of training that fitted the bank's strategy: promoting online services. The bank employees are enthusiastic about TrainTool's training and Rabobank Utrecht reaches their strategic goal.

Download this case study for

  • Explanation about filling in the training needs
  • Experiences of the client and participants
  • Insight in the achieved results

Read the case study

Praxis: "Frequent practice is essential"


Customer friendliness is high on the agenda of many Retail companies. But what if the customer is not friendly, or even aggressive? There are 600 of these incidents every day in The Netherlands, meaning this is a real problem. This has been reason enough for Praxis, a large Dutch DIY chain, to train their employees in handling aggression. In 2014 the training was heavily revised in collaboration with TrainTool and Crime Control, says Head of Personal Development Merel Vollenberg.

Download this case study for:

  • Results from a year long training in handling agression
  • Insight in how Praxis combines online training with assault prevention
  • Practical questions and answers, such as the devices used for training

Read the case study

Utrecht University: "Valuable investment in my education" 


“Interviewing, isn’t that exactly the same as talking to someone?” Social Sciences students from Utrecht were not always keen on training their interviewing skills. In addition, the necessary practice was difficult to facilitate with one teacher to at least 25 students. By turning it into a blended course, the importance of practicing became clear, and now students show noticeable progress in their skills. They are really positive about it as well. Drs. Isabella Spaans deploys interview training with Smart Video Role Play in different ways. 

Download this case study for: 

  • The support that Educate-it offers at Utrecht University
  • Experiences of participating students
  • 4 tips from Drs. Spaans for teachers who want to start with Video Role Play

Read the case study

Wageningen University: "You really are measuring skills"

wageningen logo.png

To be a successful professional after academic education, more than just knowledge and skills specific for the field are required. At Wageningen University & Research they are aware that communicative skills are essential as well. Thanks to an online training program, students and teachers are working efficiently on negotiation skills. In this case study we speak with drs. Femma Roschar, skills instructor of the Education and Competence Studies Group at the Department of Social Science.

Download the casestudy for: 

  • The choices drs. Femma Rosschar had to make setting up the program
  • The time saved by teachers
  • Evaluations by the participating students

Read the case study

Radboud University: "Participants are very enthusiastic" 

radboud university logo nb.png

Sometimes, a teacher can use a little help themselves. For that purpose, Radboud University trains educationalists and educational psychologists. They have to be able to apply the right communication skills in conversations with the teacher, taught in the course Coaching and Consultancy. Exercises in those skills should preferably be as lifelike as possible. To bring reality closer, dr. Henny van der Meijden brought Smart Video Role Play into the course. A first introduction leads to a further roll-out with general enthusiasm.

Download this case study for: 

  • How Dr. Van der Meijden wrote the role play scripts herself
  • Evaluation of the program by students and psychologists
  • Future plans for new programs and other courses

Read the case study

Utrecht University: "Learning in a safe environment where it is OK to make mistakes"

utrecht university

Soft skills: indispensable, even in academia. For example, if you’re doing qualitative research by conducting interviews. Asking clear and neutral questions, putting the person being interviewed at ease, intervening and getting to the bottom of things, these are all skills that you can acquire by practicing and practicing. This can be done effectively through online training as Utrecht University proves.

Download this case study to see:
  • How the Earth Sciences faculty trains interview techniques online
  • How dr. Van Liempt designed her own training
  • If students give each other feedback
  • How students are graded in a final test
  • An example report based on real data

Read the case study

Rode Kruis: "Online training is a practical solution" 


It is the world’s largest multi-day walking event: the Four Days Marches Nijmegen. Each year, the Dutch Red Cross employs over 600 volunteers to make sure walkers and visitors have a great experience. Volunteers from around the whole country work long days and short nights, which makes it important to address each other and indicate boundaries. Together with TrainTool, a succesful training program was implemented for this. Participants and coaches are very enthusiastic!

Download this case study for: 

  • Insight in the training program offered to volunteers
  • Evaluation of the program by the Red Cross and its volunteers
  • The main advantages of online training according to participants

Read the case study

Gennep Town Hall: "I'm very proud of the result"


Employees on the phone or at the front desk are a large influence in the citizens’ ratings. This is why they needed to be trained and skilled in serving the customers as best as they can, in this day and age. In this case study you'll read how the Town Hall of Gennep has experienced the training ‘Excellent Service’, and to what results it has lead. We talked about this with Customer Contact Centre Manager Henrie Janssen.

Download this case study for:

  • Research about citizen satisfaction
  • Results of the training
  • Advantages of online training according to Gennep

Read the case study

Let's see if we can help you as well?

Plan a demo