Blog for Better Soft Skills – Faculty of Skills | Marijn de Geus (5)

Train customer service online: cheaper and more effective

Large retail companies, hospitality firms or airlines see large numbers of people 'at the frontline', personnel with frequent customer contact. For customers these people make or break the company.

The ideal group size in online training: 1, 5 or 18?

In online training, collaboration can take place in numerous ways. In skills training, something which usually happens in groups in classrooms, the question arises: what is the ideal group size for...

Writing good Webcam Interaction Assignments

Webcam interaction assignments enable participants to train their soft skills. After a short introduction how this works, you'll find a couple of tips for the content developers.

Making Sales Training a Saleschanging Event in 6 steps

A sales training will only be effective when it is focused on the 1 to 3 most urgent subskills. So it's about focussing on behavioral change and learning new behavior.

5 Questions to Harm Zandvoort, boardroom consultant HR

5 Questions with Harm Zandvoort, experienced VP HR and boardroom consultant, on how he thinks about learning and development.

Where will you train soft skills?

In 2009 I saw the movie Up in the Air. George Clooney travels the country to fire people whose managers are afraid to do so themselves. But his job changes dramatically when his company introduces...