• Playing a match is not practice

      Serious soccer practice is not about playing a match, but about practicing individual subskills. Like communications.
    • Train customer service online: cheaper and more effective

      Large retail companies, hospitality firms or airlines see large numbers of people 'at the frontline', personnel with frequent customer contact. For customers these people make or break the company.
    • Using video recording in training

      In mediatraining or presentation trainings, participants are often recorded on camera. If you’ve ever participated in such a training, you’ve experienced firsthand that seeing yourself on video is...
    • The ideal group size in online training: 1, 5 or 18?

      In online training, collaboration can take place in numerous ways. In skills training, something which usually happens in groups in classrooms, the question arises: what is the ideal group size for...
    • How Online Training Could Help You Win That Tender

      We find that the most effective trainers, the ones that still seem to win most of the deals they’re competing for, are not lowering their prices. How?
    • 7 Guidelines for an Effective Online Training Module

      Everyday an online training is created on TrainTool. Besides the fact that this is something worth celebrating, this post is long overdue: what does an effective online training module look like?
    • The importance of the online trainer

      The trainer is the most important ingredient of a successful online training. More specifically: the motivation, structure and feedback a good trainer provides. So says Torstein Rekkedal from the...
    • Webcam Interaction: 9 tips for the best clips

      A webcam exercise has three parts: an assignment (context and instruction) a clip with an actor and the response of the participant. My last blog was about writing the assignment, this one about...
    • Three Myths About Online Training

      When we talk to trainers, we often hear they have to fight the myths that still exist about online training. Here are the 3 most encountered.
    • Writing good Webcam Interaction Assignments

      Webcam interaction assignments enable participants to train their soft skills. After a short introduction how this works, you'll find a couple of tips for the content developers.